Privacy Policy

Effective Date: [June 2, 2026]. This Privacy Policy explains how Mobility-X Institute, LLC ("MX-I," "we," "us," or "our") collects, uses, discloses, retains, and protects personal information in connection with the Mobility-X website, Thinkific portal, courses, CEUs, subscriptions, training, communications, and customer support.

Users may include customers, learners, subscribers, CEU participants, website visitors, and anyone else who uses or enrolls in Mobility-X content.

1. Controller / Operator

Mobility-X Institute, LLC (also referred to as Mobility-X Institute or MX-I) is the ordinary customer-facing entity and data controller/operator for website users, learners, subscribers, CEU participants, customers, and support contacts. MX-I is located at 351 S US Highway 1, Suite 106, Jupiter, FL 33477.

Mobility-X Holdings, LLC (also referred to as Mobility-X Holdings and MX-H) owns or licenses Mobility-X intellectual property. MX-H should not receive identifiable customer health data unless counsel approves the transfer or the information is de-identified or aggregated.

2. Information We Collect

Through normal operation and use of the website and platform, we will collect information which includes, but is not limited to: 

• Contact and account information: name, email, phone number, address, username, password credentials or authentication data, professional role, employer/organization, state/licensure information if provided, and communication preferences.
• Transaction information: purchases, subscriptions, invoices, refunds, cancellation history, course enrollment, CEU/certificate history, and payment status. Full payment card data is generally processed by third-party payment processors.
• Course and platform information: course progress, quiz/assessment activity, certificates, attendance, messages, support tickets, downloads, comments, forum posts, assignments, uploaded files, and instructor interactions.
• Device and analytics information: IP address, browser, device identifiers, pages viewed, referring URLs, session data, cookies, pixels, and analytics events.
• Optional health or movement information: information you voluntarily submit about mobility, pain, injury, balance, fall risk, diagnosis, function, exercise tolerance, goals, or other health/movement details. This is addressed further in the Consumer Health Data Privacy Notice.
• Communications and feedback: emails, calls, forms, testimonials, surveys, reviews, support requests, and feedback.

3. How We Use Information

• Provide, administer, and improve courses, subscriptions, CEUs, certificates, Thinkific access, training, and customer support.
• Process payments, subscriptions, renewals, cancellations, refunds, taxes, fraud prevention, and accounting records.
• Communicate about accounts, purchases, program updates, reminders, service notices, legal notices, security notices, and support responses.
• Maintain CEU, certification, attendance, completion, and compliance records.
• Personalize user experience, troubleshoot platform issues, improve content, and understand service usage.
• Protect security, prevent unauthorized access, enforce Terms, protect Mobility-X IP, prevent account sharing, and investigate misuse.
• Comply with law, tax, accounting, regulatory, subpoena, insurance, legal, and professional obligations.
• Send marketing communications where permitted and provide unsubscribe options where required.

4. How We Disclose Information

• Service providers: Thinkific, payment processors, email systems, cloud storage, analytics providers, customer support tools, accountants, legal counsel, insurers, security providers, and similar vendors.
• Instructors and contractors: authorized personnel who need information to deliver training, support learners, administer CEUs/certificates, or provide services, subject to confidentiality and data-handling obligations.
• Professional advisors and compliance parties: counsel, CPA, insurers, auditors, accreditation or CEU providers, regulators, courts, or law enforcement where appropriate.
• Business transactions: information may be disclosed in connection with a merger, sale, financing, restructuring, or transfer of assets, subject to appropriate protections.
• MX-H: de-identified or aggregated data, royalty/accounting reports, IP compliance information, brand-quality information, or other information needed to protect Licensed IP, but not identifiable customer health data unless counsel approves.
• With consent: where you direct us or consent to a specific disclosure.

5. Customer Health Data Boundary

MX-I may collect health-related information only when users voluntarily provide it or when a feature specifically asks for it. MX-I should use such information only for the stated service, safety, support, or educational purpose.

Customer health data generally stays with MX-I. MX-H should receive only de-identified/aggregated information unless counsel approves a specific disclosure and the applicable notice/consent requirements have been satisfied.

Users should not submit third-party health information, patient records, or protected health information through public comments, forums, assignments, or support channels unless expressly authorized and instructed.

6. Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

7. Cookies, Analytics, and Online Tracking

We and our vendors may use cookies, pixels, analytics tools, log files, and similar technologies to operate the website, maintain sessions, remember preferences, understand usage, improve services, detect fraud, and market services where permitted.

8. Data Retention

We retain information for as long as needed to provide services, maintain accounts, comply with legal/tax/accounting/CEU obligations, resolve disputes, enforce agreements, protect IP, maintain security, and operate the business.

9. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. No system is perfectly secure. Users are responsible for safeguarding account credentials and notifying us of suspected unauthorized access.

10. Your Choices and Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, port, restrict, or opt out of certain uses of personal information. You may contact us to make a request.

We may need to verify your identity and may retain information when required or permitted by law, including for tax, accounting, legal, security, CEU/certificate, dispute, or fraud-prevention purposes.

You can unsubscribe from marketing emails using the unsubscribe link or by contacting us.

11. Children

The services are intended for adults and professional learners. We do not knowingly collect personal information from children under 13. If we learn that a child provided personal information without appropriate consent, we will take reasonable steps to delete it.

12. International and State-Specific Notices

Users outside Florida or the United States may have additional rights under applicable law. Before public launch, counsel should determine whether California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, European Union, United Kingdom, Canadian, or other privacy notices are required.

State health data privacy laws and consumer subscription laws may require additional notices, consent mechanisms, opt-outs, and retention/deletion processes.

13. Contact

Privacy contact: Mobility-X Institute, LLC, 351 S US Highway 1, Suite 106, Jupiter, FL 33477; phone 561-972-7243; email [email protected].